Flowlab Apps
SyntaxPad / Support
A fast, native Mac text editor.
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Developer Tools · macOS

SyntaxPad Support

SyntaxPad is a lightweight, native macOS editor for notes, code, configuration files and Markdown — built entirely on Apple frameworks, with no Electron and no web runtime.

macOS Available on the Mac App Store

Contact us

Email the developer directly. There is no ticket system and no bot in between.

We aim to reply within a few business days.

Reporting a problem

Please include as much of this as you can — it usually turns a week of guessing into a same-day fix:

  • macOS version and Mac model
  • File type and rough file size
  • What you expected versus what happened
  • Steps to reproduce
  • Whether the file can be shared, or a small sample that reproduces it
FAQ

Common questions

Why don't remote images appear in the Markdown preview?

The preview blocks all network requests by design, so a document cannot signal that you opened it. Alt text is shown instead.

Can SyntaxPad open files anywhere on my Mac?

Only files you pick through an Open or Save dialog. The sandbox blocks everything else.

Are my unsaved tabs safe if I quit?

Yes. Scratch tabs and window state are saved into the app's container and restored on next launch.

Does it work offline?

Always — it has no network access at all.

How do I remove everything it has stored?

Delete the app and its sandbox container. Documents you saved yourself are untouched, since they are your own files.

Your data

Privacy and data requests

SyntaxPad collects no data. No accounts, no analytics, no telemetry, no crash reporting, no advertising, and it makes no network requests. Your documents never leave your Mac.

Because nothing leaves your device, there is no account to close and no server-side data for us to export or delete.

On a Mac, moving the app to the Trash leaves what it stored behind. Choose File → Open Recent → Clear Menu to forget recent files, and Edit → Snippets → Delete Snippet to remove saved snippets. To clear everything at once, quit SyntaxPad and delete its container, ~/Library/Containers/com.flowlabapps.syntaxpad, which holds unsaved scratch tabs, snippets, the recent-file list and your preferences. Documents you saved yourself are your own files and are untouched. Full detail is in the SyntaxPad privacy policy.