Support
One address, answered by the developer who wrote the app. No ticket numbers, no chatbot, no support tier.
Pick your app
Each app has its own support page with questions specific to it, and its own privacy policy. These are the URLs published on the App Store and Google Play.
| App | Platforms | Pages |
|---|---|---|
| PulseFast | iOS, Android | Support · Privacy |
| LucidCapture | macOS | Support · Privacy |
| SyntaxPad | macOS | Support · Privacy |
| Black Hole Rush | iOS, iPadOS, Android | Support · Privacy |
| CopyLocker | macOS | Support · Privacy |
| Docora | macOS | Support · Privacy |
| Pixcelate | iOS, Android | Support · Privacy |
| Twister Rush | iOS, iPadOS, Android | Support · Privacy |
| City Rush | iOS, iPadOS | Support · Privacy |
| Dream Home Adventures | iOS, iPadOS, macOS | Support · Privacy |
| Keyclave | iOS, macOS | Support · Privacy |
| Keybound | iOS, Android, macOS | Support · Privacy |
| Universal Remote | iOS, iPadOS, Android | Support · Privacy |
| Matla | iOS, Android | Support · Privacy |
Reporting a bug
Include as much of this as you can:
- Which app, and its version number
- Device model and OS version
- What you expected versus what actually happened
- Steps to reproduce it
- Roughly when it happened
- A screenshot, if the problem is visible
Never send us a password, a recovery key or the contents of an encrypted vault. We never need them, and we cannot help more with them.
Privacy and data requests
None of our apps collects personal data, and we run no servers holding user information. There is no account to close and nothing on our side to export or delete.
On iPhone, iPad and Android, deleting an app removes what it stored locally. On a Mac it does not: moving an app to the Trash leaves its data behind, so use the app's own delete controls, then remove the folder it keeps its data in. To withdraw a permission, use your device's system settings.
Step-by-step instructions are on the Data & Account Deletion page. If you would like it confirmed in writing for a compliance process, email us and we will respond.
Everything else you might be looking for
What every app stores, and why nothing reaches us. Read
Licence, refunds, warranty and store-specific terms. Read
How to erase everything an app holds. Read
COPPA, Google Play Families and the Kids Category. Read
What we support, and what we are still working on. Read
How to report a vulnerability. Read
Across all our apps
Do I need an account for any of your apps?
No. Not one of them has a sign-up, a login or an account system.
Do your apps work offline?
Almost entirely. Several ship without any networking capability at all. The exceptions are Keybound's opt-in breach check and Universal Remote, which talks to a TV on your own local network.
Do you show ads or track me?
No. There are no advertising networks, analytics SDKs, crash reporters or third-party trackers in anything we publish.
How do I request a refund?
Purchases are handled entirely by Apple and Google, so refunds go through them. On iOS and macOS use reportaproblem.apple.com; on Android use the Google Play order history. We cannot issue a refund ourselves.
How do I delete my data?
On iPhone, iPad and Android, delete the app. Its local data goes with it, subject to your device's backup and restore settings. On a Mac, moving an app to the Trash leaves its data behind; Data & Account Deletion gives the steps for each app. There is nothing on our side to delete.
Can I use an app on more than one device?
Yes, within the terms of your App Store or Google Play purchase. Note that most of our apps do not sync, so data created on one device stays on that device.